In an emergency, you can quickly connect your ethernet-capable ZD410 to the computer with a USB cord instead of an Ethernet cable. Or, if the cord is torn or fraying, you might want to replace it. Try connecting to another port on your router. Is it correctly attached to both the computer and router? Is it torn or fraying? Start by checking the cord connecting your printer to the router. If the IP address on the second label is all zeros (000.000.000.000), the printer is not correctly connected to your network.
You can also print a network configuration page by holding the Feed and Cancel buttons at the same time (for about three seconds). If it's red (or off) the printer is not correctly connected to your network. If this is the first time the label printer is being hooked up - in general, or on this computer - you will need to go through the installation process for the printer.Ĭheck if the connection light on your ZD410 is green. Make sure your device is clean by using an alcohol wipe (or something similar) to help remove any buildup. Sometimes, the stickiness from the labels can get on the roller or other parts of the printer. If it's a USB cord, is it correctly plugged into the printer and the back of your computer? Try plugging the USB into a different port on your computer.If it's connected via an Ethernet cord, check if it's correctly plugged into the printer and the router or switch? Try plugging it into a different port on the router or switch.
Is it correctly plugged into both the printer and the power source? Reset the paper, close the printer and hit the feed button, just to double-check. Make sure there is paper, with the label side facing up. The first thing you should do when your label printer is acting up is: check all the hardware. Other models may work, but are not supported by the Ascend support team. Note: The Zebra® ZD410™ (USB and Ethernet models) is compatible with Ascend.
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